Your comprehensive resource for support, answers, and guidance.
Welcome to the Champs Group Help Center, your central hub for all support-related queries. We are dedicated to providing you with prompt and effective assistance, ensuring you get the most out of our services. Here, you'll find a wealth of resources designed to help you quickly find answers, troubleshoot issues, and connect with our expert support team.
Self-Service First: We encourage you to explore our knowledge base and FAQs first. Many common questions and solutions are readily available, allowing for immediate resolution.
Our extensive knowledge base is constantly updated with articles, step-by-step guides, and technical documentation to assist you. Browse by category or use the search bar to find specific topics.
For quick answers to common questions, please visit our dedicated FAQs page:
We've compiled a comprehensive list of questions covering various topics, from services and pricing to security and support.
Go to FAQs PageIf you can't find your answer in our knowledge base or FAQs, or if you have a specific issue that requires personalized assistance, please submit a support ticket. This ensures your request is routed to the correct department and tracked efficiently.
Alternatively, you can WhatsApp us for support:
WhatsApp Support (+27 21 879 3035)
Our support team aims to respond to all tickets within 24 business hours.
For certain technical issues, our support technicians may require remote access to your system to diagnose and resolve problems effectively. We use secure, encrypted remote support tools to ensure your privacy and data security.
How it works: If remote support is necessary, our technician will provide you with a unique session code. You will need to download and run a small, temporary application that allows us to connect. You maintain full control and can terminate the session at any time.
When instructed by a technician, click here to initiate a remote support request via email:
For immediate assistance or specific inquiries, you can reach our support team during business hours:
Email: info@champsafrica.com
Phone: +27 21 879 3035
Hours: 8:30 AM - 4:30 PM SAST (Monday-Friday)
Address: Champs Group, Van Riebeeck Rd, Kuilsriver, Cape Town, 8000, South Africa
Email Support NowFor urgent security concerns, please refer to our Fraud Prevention Policy for direct security team contact details.
Your feedback is invaluable to us. It helps us improve our services and ensure we are meeting your needs. Please share your thoughts, suggestions, or comments about your experience with Champs Group or our Help Center.