Find quick answers to common questions about our services, support, and more.
Champs Group is a leading IT solutions provider based in South Africa, specializing in custom software development, cloud solutions, cybersecurity services, managed IT services, and IT consulting. We cater to businesses looking for robust and scalable technology solutions.
Our main office is located at Van Riebeeck Rd, Kuilsriver, Cape Town, 8000, South Africa.
Our business hours are Monday to Friday, 8:30 AM to 4:30 PM SAST (South African Standard Time).
You can request a quote by visiting our "Contact Us" page on www.champsafrica.com, or by emailing us directly at info@champsafrica.com. Please provide details about your project or service needs.
Yes, we specialize in developing bespoke software solutions tailored to your specific business requirements, enhancing efficiency and addressing unique challenges.
We work with major cloud providers including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), offering services from migration to management and optimization.
Our cybersecurity services encompass vulnerability assessments, penetration testing, security audits, incident response planning, data protection, and employee security awareness training to safeguard your digital assets.
Managed IT Services involve us taking proactive responsibility for your IT infrastructure and operations, including monitoring, maintenance, help desk support, and strategic planning, allowing you to focus on your core business.
You can update your contact information by logging into your client portal or by contacting our support team directly via email or phone.
We accept various payment methods, including bank transfers and major credit cards. Specific details will be provided on your invoice or during the onboarding process.
Billing frequency depends on your service agreement. Most services are billed monthly or annually. Please refer to your contract for specific terms.
You can submit a support ticket through our Help Center's "Submit a Support Ticket" section, or by sending an email to info@champsafrica.com. Please provide as much detail as possible to help us assist you efficiently.
Yes, for certain technical issues, our technicians can provide secure remote support. You will be guided through the process by a technician who will provide a session code.
We aim to respond to all support tickets within 24 business hours. For urgent issues, please mark your ticket as high priority or contact us directly via phone.
We implement robust security measures, including encryption, access controls, regular audits, and adherence to industry best practices and compliance standards, to protect your data and ensure privacy.
Our comprehensive Privacy Policy details how we collect, use, store, and protect your personal and business data. You can find a link to our full Privacy Policy on our website's footer.
If you discover a security vulnerability or have a concern, please report it immediately to our security team at info@champsafrica.com with "Urgent Security Concern" in the subject line, or contact us directly via phone.